Legal

Terms of service

These are the terms you agree to when you use Scatto. They're written to be read, not to be impressive. If anything here is unclear, email info@scatto.io and ask.

Effective 31 July 2026

1. Who we are, and what this is

Scatto is a reference tool for people who service film cameras. You describe a fault, or send a photo, and an AI technician answers using a library of service and repair material.

You are talking to an AI, not a person. Every reply is machine-generated. There is no human reviewing answers before you get them.

By creating an account or spending credits you accept these terms. If you don't accept them, don't use the service. You need to be at least 18, or have a parent or guardian's permission, to hold an account.

2. What Scatto can and can't do

Scatto reads service data and explains mechanisms. It is a reference, not a qualified technician, and not a substitute for one.

It can be wrong. It reasons and it searches, and it is built to check what it finds against service specifications — but it can still misread a figure, quote the wrong tolerance, or reason from the wrong model. Answers are the output of an AI model, not verified statements of fact. We do not guarantee that any answer is accurate, complete or safe to follow, and responsibility for acting on an answer sits with you. Verify anything load-bearing before you act on it.

It cannot see your camera. It only knows what you tell it and what's in the photos you send.

Sometimes it reasons from a related model where we don't hold data for yours. When it does that, it tells you.

You are working on your own property, at your own risk. Dismantling a camera can damage it or make it worth less. Some repairs involve charged capacitors, springs under tension and solvents. Judging whether a job is safe and within your ability is your call, not ours.

3. Credits and payment

How credits work

You buy credits up front and spend them as you go. There is no subscription.

A reply costs what the work costs — a quick lookup is a fraction of a deep read through a manual, and it's metered against your balance as it goes.

Credits do not expire and your balance can't go negative.

Credits are for use on Scatto. They are not transferable and they aren't money.

Pricing

We can change the price of credits, and what a given piece of work costs in credits, at any time. Changes apply to future purchases and future replies, never retroactively — credits you've already bought keep working, and a reply is metered at the rate that applied when you asked it. If we make a change that materially increases what your existing credits get you charged for, we'll say so in the app first.

When a reply fails

If a reply fails on our side, it is refunded automatically and the technician tells you so. You don't need to ask. If you stop a reply yourself part way through, the work already done is charged.

If you're not happy with an answer

An answer being wrong, thin, or not what you hoped for is different from a technical failure, and we'd rather hear about it than have you quietly stop using it. Email info@scatto.io with the chat and we'll refund the credits for that reply. We won't argue the toss over a few credits. If it turns out we've got something factually wrong about a camera, tell us that too — that's how the library gets better.

Your legal rights

Nothing in these terms removes your rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose and as described; if it isn't, you are entitled to a repair, replacement or a refund regardless of anything written here.

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a purchase of digital content. When you top up, credits are available immediately — you consent to that immediate supply, and you acknowledge that you lose the 14-day cancellation right for credits you have already spent. Unspent credits can be refunded within 14 days of purchase — just ask.

4. The repair library

Scatto holds a library of service manuals, parts catalogues, exploded diagrams, technicians' write-ups and teardowns, gathered so that this knowledge doesn't disappear when a workshop closes.

We don't sell, publish or hand over manuals. Specifically:

There is no way to browse, download, export or otherwise obtain a document from the library. It isn't a feature we've hidden — it doesn't exist.

The technician reads the library to answer your question, and may show you an extract or a figure from a page to illustrate a specific point — a diagram of the part you're working on, not the document it came from.

We do not claim to own this material and we don't hold ourselves out as its publisher. Copyright in a manual stays with whoever owns it.

We do not sell access to the material itself. What you pay for is the technician's work — reading, reasoning and answering — and most of what you pay is the AI cost of doing it.

We don't knowingly seek out or take material that is offered for sale by its rights-holder, and we don't circumvent any technical protection to obtain anything.

The library, and the models behind the technician, change over time. We add material, remove material (including when a rights-holder asks), retrain, and swap or update the underlying AI models. Coverage of any particular camera can improve, change or reduce, and we don't guarantee that any specific document or capability stays available.

5. The technician and the public web

As well as its trained expertise, the technician is open to the internet and may search the public web while working on your question — checking known fault patterns, forum write-ups and published references the way any technician would.

Anything it finds on the web informs the answer it gives you. It is a starting point, not an authority, and it is checked against service data where we hold it.

Where an answer draws on material found on the web, that material is something the AI has found and shared, not something we created, own or endorse. Copyright and ownership stay with whoever published it. We make no claim to it, we don't sell it, and its appearance in an answer doesn't mean we vouch for it or for the site it came from.

If you believe something surfaced through Scatto shouldn't have been, tell us at info@scatto.io.

6. Your content and your account

Photos, PDFs and messages you send stay yours. You give us permission to store and process them so the technician can answer you, and so you can come back to the conversation later.

Don't upload anything you don't have the right to share. If you send us service material, you're telling us you're allowed to.

Keep your login details to yourself. You're responsible for what happens on your account unless we've caused the problem. Tell us straight away if you think someone else has got into it.

We take reasonable care of your data, but back up anything you'd hate to lose. Chat history is a convenience, not an archive, and to the extent the law allows we aren't liable for loss of conversations or uploads.

7. Using it fairly

Don't use Scatto to bulk-extract the library, whether by hand or by script; don't try to make the technician reproduce documents wholesale; don't resell or repackage its output as your own reference product; don't attempt to get round the credit system or the account limits.

We can suspend or close an account that does. If we close your account and you haven't broken these terms, we'll refund your unspent credits.

8. Availability

We aim to keep Scatto up and working, but we don't promise it will be available at all times or free of faults. We may take it down for maintenance, and parts of it depend on third-party AI and infrastructure providers we don't control. If the service is down, your credits wait for you; downtime doesn't consume them.

We may withdraw the service entirely. If we do, we'll give reasonable notice in the app and refund unspent credits.

Your network provider's charges for using the internet are your own affair.

9. Liability

We don't limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit.

Beyond that, and to the extent the law allows: Scatto is provided as a reference tool, and we are not liable for damage to a camera, loss of value, lost time, or any indirect or consequential loss arising from work you carry out. Where we are liable, our liability is limited to the credits you spent on the reply in question.

For clarity: an answer being wrong, incomplete or unsuitable for your camera is a risk inherent in an AI reference tool, and beyond your statutory rights and our refund policy, we accept no further liability for it. The same goes for material the technician finds on the public web — we didn't write it and we can't vouch for it.

This doesn't affect your statutory rights as a consumer.

10. Changes, and the boring bits

We may change these terms. If a change materially affects you, we'll say so in the app before it takes effect. Continuing to use Scatto after that means you accept the change.

If any part of these terms turns out to be unenforceable, the rest still stands.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK you keep the protection of your local consumer law.

Questions, complaints, rights-holder notices: info@scatto.io. See also our privacy policy.